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Customer Care & Trust Center

Transparent shipping, 7-day hassle-free returns, genuine gadget guarantees, and 24/7 customer support.

🚚 Express Shipping & Delivery Policy

At The Open Shelf — A Unit of RTP Groups, we partner with premier express courier logistics providers across India (Delhivery, BlueDart, DTDC, XpressBees) to deliver your gadgets safely and expeditiously.

1. Dispatch Timelines

  • Orders received before 2:00 PM IST are processed and quality-checked on the same business day.
  • All shipments are dispatched within 24 to 48 hours with live tracking numbers sent via SMS and WhatsApp.

2. Delivery Timelines Across India

  • Metro Cities (Bengaluru, Mumbai, Delhi-NCR, Chennai, Hyderabad): 2 – 3 business days.
  • Rest of India & Tier-2/Tier-3 Cities: 3 – 5 business days.
  • North-East & Remote Regions: 5 – 7 business days.

3. Shipping Charges

We provide 100% Free Express Delivery on all orders over ₹999 across India. Standard orders below ₹999 are charged a flat ₹60 delivery fee.